https://www.butfirstcopy.com/butfirstcopy daily 0.75 2018-11-06 https://www.butfirstcopy.com/image daily 0.75 2017-05-02 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1532563225959-BLQQK3LAE35LGH49M6LY/ballpoint-pen-classic-coffee-261510.jpg Image https://www.butfirstcopy.com/services-and-pricing daily 0.75 2018-11-06 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1532588544787-PEXZC3CC8VRFS8F75A60/Users_urmisr_PortraitUrl_100.jpg Services That's me. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1532588544787-PEXZC3CC8VRFS8F75A60/Users_urmisr_PortraitUrl_100.jpg Services That's me. https://www.butfirstcopy.com/resume daily 0.75 2018-11-06 https://images.squarespace-cdn.com/content/v1/58d00f106b8f5b01c8e73f52/1491858366054-VN3632LUL8YNY0SH4RCQ/color-3.png Resume https://www.butfirstcopy.com/testimonials daily 0.75 2018-07-26 https://www.butfirstcopy.com/social daily 0.75 2018-07-26 https://www.butfirstcopy.com/contact daily 0.75 2018-07-26 https://images.squarespace-cdn.com/content/v1/58d00f106b8f5b01c8e73f52/1491858427382-L46N6OML0EQRY4L20YNX/color-3.png Contact https://www.butfirstcopy.com/about daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1697128120544-MUI5TH4L26DS0LUGYPWW/IMG-7661.jpg About https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1628888896682-UUGRFXBNC810BYU0G62E/Screen+Shot+2020-09-01+at+9.21.59+AM.png About - Hi, thanks for dropping by… Here are 4 quick things to know about me. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1628888896682-UUGRFXBNC810BYU0G62E/Screen+Shot+2020-09-01+at+9.21.59+AM.png About - Hi, thanks for dropping by… Here are 4 quick things to know about me. https://www.butfirstcopy.com/contact-1 daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1697128384255-6EV450E82VGPK7VZ71G5/Screenshot+2023-10-12+at+9.17.18+AM.png Contact https://www.butfirstcopy.com/about-jasper daily 0.75 2022-01-12 https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1465485665247-X9C7YP596CYFWEIEQQNU/45140003-v2.jpg About https://www.butfirstcopy.com/hero-image-foster daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/5794fb301b631bb13257714c/1475176245085-QUU56HIMX20PMMS38VLY/foster-juice-full-v3.jpg Hero Image https://www.butfirstcopy.com/our-roots daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/5794fb301b631bb13257714c/1475248908348-8W66NBE1C4ORI7S5NHFK/image-asset.jpeg About me https://www.butfirstcopy.com/introduction-foster daily 0.75 2023-10-12 https://www.butfirstcopy.com/description-foster daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/5794fb301b631bb13257714c/1476294512753-2XEUUMCQD9UAXP45WD6M/image-asset.jpeg Description https://www.butfirstcopy.com/work daily 1.0 2026-05-28 https://www.butfirstcopy.com/work/magazine-and-news-writing-tmy8w monthly 0.5 2026-05-28 https://www.butfirstcopy.com/work/blog-content-ylw87 monthly 0.5 2026-05-28 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542308312068-O7L27D6UIHSNK6PNN4S4/Screen+Shot+2018-07-25+at+10.44.40+PM.png Work - Blog Content https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542310727058-DB09TXSOOA13LISLJ02Q/sweet+pea+1.png Work - Blog Content https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542310725990-6QV2XO7NMZYTQJDK0Z4I/sweetpea+2.png Work - Blog Content https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542308860934-X46LJA48H3WKGWP1SUQE/blog+1.png Work - Blog Content https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542310999158-QMISVRTL83E4DJ349SL9/vet.png Work - Blog Content https://www.butfirstcopy.com/work/outcome-chains-5rx5y monthly 0.5 2026-05-28 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542267325536-KSPGS7S3MSSOD4PG2JLB/Screen+Shot+2018-11-14+at+11.31.54+PM.png Work - Outcome Chains, Inc. - Web and help center We wanted to highlight data that proved sales reps should make the switch to a more outcome based selling approach. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542307669253-5XMPODBI95YQ9CNR3YZ0/numbers.png Work - Outcome Chains, Inc. - Web and help center The help center is a critical page for the customer success team at OCI. They use it daily to pass along articles and soon, tutorial videos to their different users. I worked with them to rewrite, edit, and edit again to make sure the articles were informative, easy to comprehend, and perhaps, enjoyable. When researching a more updated and useful layout style for the help center, I vouched for Sketch’s help center layout with text, imagery, and gifs. Ultimately, gifs were not included in the OCI site but the layout of the articles are easy to follow similar to Sketchapp.com. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542267336907-C5I71494WTFRAHJ5T2XQ/Screen+Shot+2018-11-14+at+11.34.42+PM.png Work - Outcome Chains, Inc. - Web and help center https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542306284631-1YZO4ITIBS3KKTFYP58K/New+HC.png Work - Outcome Chains, Inc. - Web and help center For comparison, you will find the old help center below. Note that there were no descriptions under section titles, banner image, or CTAs to contact OCI for help. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1542306283631-14RGOMIW3V9DOP8D3TCJ/ouch.png Work - Outcome Chains, Inc. - Web and help center Below you will find a comparison of an old help center article and a revised version. I made the content more scannable - giving sales reps the info they need quickly. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1543566093308-6HG4G5IC9BH8ROWLLKUT/Attach+bef%3Aaft.png Work - Outcome Chains, Inc. - Web and help center I researched current email trends among well known SAAS companies and created a spreadsheet comparing my findings. I also designed several emails for OCI with subject lines, headers and main messages using the info I had gathered. The topics in these emails were an extension of those discussed in the help center. The team at OCI however, has not decided if they want to send them asap or ever. Currently, they have two standard emails (“welcome” and occasionally, a “new release”) that go out to their customers. https://www.butfirstcopy.com/work/intuit-quickbooks-hle39 monthly 0.5 2026-05-28 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1628886481153-UF2BYGXWBUSXQWTE9MUZ/Screen+Shot+2021-08-13+at+1.25.46+PM.png Work - QuickBooks Online - Desktop migration (Copy) Desktop migration Check out the content rationale https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1571948837384-D4701MLI92OTA3QWE42K/this+one.png Work - QuickBooks Online https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1558739429543-RGIM9AND3FBKTXPZ7JPB/Mobile+banner+work.png Work - QuickBooks Online https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1558740862365-I5KPUUSL8MT5C0DKVH93/Screen+Shot+2019-05-24+at+4.33.44+PM.png Work - QuickBooks Online https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1558743437790-3AAZYMIH2ER2QJE5AB6T/Screen+Shot+2019-05-24+at+5.16.56+PM.png Work - QuickBooks Online https://www.butfirstcopy.com/work/new-project-nt6l5 monthly 0.5 2026-05-28 https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1697129621591-HN3LTWZ90YZ7F2AK0FPL/Screenshot+2023-10-12+at+8.56.35+AM.png Work - WhatsApp - Keep (Copy) Keep In a disappearing message, you can now keep messages from disappearing. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1697126394851-8URDCJHWW75WV46PJR1F/Screenshot+2023-10-12+at+8.59.39+AM.png Work - WhatsApp https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1726168904999-U5R6MGVQMYI8QWJEOS87/Screenshot+2024-09-12+at+12.21.29%E2%80%AFPM.png Work - WhatsApp - Secret code (Copy) Secret code This project aimed to add even more privacy to your locked chats with a secret code. We rolled out chat lock mid-year in 2023 and launched secret code later that year to further protect those chats and make them harder to find if someone has access to your phone. https://images.squarespace-cdn.com/content/v1/5b0db6b77e3c3ad9becdb88f/1726167754458-0MC2OVSSM9ORC9OW3SKQ/Screenshot+2024-09-12+at+12.01.14%E2%80%AFPM.png Work - WhatsApp - Block unwanted contact (Copy) Block unwanted contact For this work, I helped my team create trust signals for users receiving messages from unknown accounts. These clues help indicate if a sender is suspicious and can’t be trusted. This card also provides a simple way to add, block or find more info on how to stay safe on WhatsApp. This simple addition of a trust signals card to all first messages from unknown accounts has helped increase privacy sentiment on WhatsApp!