Tl;dr: There was a brief moment in 2023 where I had bandwidth at work. So me being me, I asked my director for new opportunities! I was handed a gem.

Overall scope and impact:
What: Served as content design lead for a major accessibility (AX) compliance program, coordinating task triage, training, and execution across a 20+ person design organization to meet European regulatory requirements.

Scale: Managed completion of 1,000+ AX tasks across the product, directly preventing risk of substantial fines for non-compliance.

How: Built the compliance work stream from scratch — created training resources, hosted weekly office hours, led workshops and bug-fix sprints, and developed a centralized AX specification workflow to streamline engineering handoff.

Presented inclusive design practices to 1,100+ attendees at a company-wide summit.

Result: Met the regulatory deadline on time. Improved product AX scores: non-functional user flows decreased from 26% to 15%, with measurable improvements across functional and fairly-functional categories.

AI Skills: I created a skill on both Manus and Claude that allows all WhatsApp and Meta designers to quickly get answers to their accessibility tasks or questions.

One major part of the skill is creating accessible stickers for WhatsApp. This was historically a very time consuming process to learn how to do this, especially for designers not on stickers work/projects. Making stickers accessible required that you know the AX rules around them, how to label them, what localization concerns to document, etc. No one wanted a stickers task!

But the skill fixed this concern 😊. It saves designers tons of time, no more figuring out how to resolve confusing tasks all while making the app more accessible.

I iterated over time and eventually all designers have to do is share a stickers pack screenshot and ask Claude to label them. It generates a beautiful spreadsheet with everything you’d need to send to eng or ship yourself.